Elements and Performance Criteria
- Determine ordering requirements
- Access details of required information resources within required timeframes and check information for completeness
- Select suppliers in accordance with organisational guidelines
- Check supplierperformance to inform selection, and report any performance problems to appropriate colleagues
- Order information resources
- Accurately complete orders in required format to include all required information in accordance with organisation procedures
- Promptly deal with urgent orders and make appropriate arrangements to expedite receipt
- Check progress of orders and take appropriate follow-up action
- Refer problems with processing of orders to appropriate personnel as required
- Maintain accurate records of ordered material in accordance with organisation requirements
- Receive information resources
- Accept materials and complete checking processes against invoice and order details
- Recommend invoice for payment or question with suppliers
- Make appropriate claims to suppliers for missing, damaged or incorrect material in accordance with organisational procedures
- Accurately record details of material received in accordance with organisational formats
- Sort material ready for processing and cataloguing and make arrangements for priority material to be processed promptly
- Undertake all processes carefully, make appropriate checks and keep all relevant records up-to-date